Hajj 2012 with Zam Zam Travels was my best experience so far! This was my second Hajj and third visit to Saudi. Even though I knew what to expect and not much has changed since my first Hajj in 2009 I felt so much more comfortable and at ease throughout my journey.
I have to especially give credit to Sharif for this, who was our group leader who made it so easy for me to go to him for whatever I needed and he always looked out for me too. I traveled with my younger sister (her first time) and my father. I ended up being the main person/contact for my family so being a female I was worried that I would not be given the attention required from the group leaders. However from the beginning even from the enquiry stage Sharif was very welcoming and approachable and made it so easy for me go to him.
Compared to my first Hajj trip I felt that there was more care taken to make the group feel like a group doing things as a group, the group meal at the end was a special icing on the cake and a nice finish to a very special journey.
We had excellent hotels and rooms close to both haramain. It was my first experience staying in Aziziyah and to be honest it was better than I originally thought. There were some issues but they got dealt with straight away as soon as they were brought to the attention of the group leaders and hotel staff.
It was very handy to have both group leader and scholar able to communicate in both Bengali and fluent English and Urdu. It made it easy for me and my father to ask questions and understand the answers when it came to specific details concerning the rites of Hajj ensuring that we do not do the wrong thing.
On the whole the journey with Zam Zam was great, undoubtedly there were some problems with coaches and waiting times but these are more under the control of the Hajj Ministry so there is no use blaming Zam Zam for this, I'm pretty sure all travel groups experience some problems related to this.
A big JazakAllahu khairun to Sharif and all the staff at Zam Zam Travels for allowing me to have great fulfilling Hajj experience!