Below is a summary of my experience of Hajj with ZamZam Travels Ltd
I went on the 2 weeks Hajj 5 star package (31st Oct 11 - 16 Nov 11)
Journey from HeathrowGood points:
- Boarding and overall journey went smooth
- BMI - service was good, food very good and flight left on time
I was very happy with Zam service overall - the accommodation and people were very good - brother Sharif was under a lot of pressure and some hajji's do not help by moaning and shouting etc but Br Sharif always had a smile on his face (May Allah reward him).
As expected with millions of people being in the same place, doing the same thing at the same time, there is going to be disruption, delays etc but this didn't really affect me, the only thing that i would suggest for improvement is to hold more religious lectures
finally i feel that even tho i was happy - i think Br sharif was left isolated and may be needed a helping hand (You have my number :-))
Allahamdulillah may Allah accept everyone's efforts.